Tech Support… Can AI Be Worse?

You can’t read the news today without another pundit excitedly reporting how AI is going to take every job you can imagine. Of course, AI will change the employment landscape. It will take some jobs and reduce the need for others. What about tech support? Is it possible that an AI might be able to help people with technical issues better than humans? My first answer was no way, but then I was painfully reminded of something. The question isn’t if AI can help you better than any human can. The question is if AI can help you better than the low-paid person on the other end of the phone you are likely to talk to. Sadly, I think the answer to that question is almost certainly yes.

In all fairness, if you read Hackaday, you probably don’t encounter many technical support people who can solve a problem you can’t. By the time you call them, it is a lost cause. But this is more than just “Hackday folks are smarter than the tech support agents.” The overall quality of tech support at many companies is rock bottom no matter who you are. Continue reading “Tech Support… Can AI Be Worse?”

A Stirling Engine From Minimal Parts

The model Stirling engine is a staple of novelty catalogues, and we daresay that were it not for their high price there might be more than one Hackaday reader or writer who might own one. All is not lost though, because [jirka.luftner] has posted one on Instructables which eschews the fancy machined brass of the commercial models and achieves the same result with an array of salvaged parts.

The main cylinder is a former apple drops tin with a cardboard displacer, and the CD/DVD flywheel is mounted on either a 3D printed or cut out frame with the secondary cylinder cut into it. A diaphragm for the secondary cylinder is taken from a rubber glove, and the cranks come courtesy of bent wire.

A slight mystery of this design is that it appears not to have a regenerator, or heat store. This usually lies in the path between the two cylinders to improve efficiency by taking the heat from the air as it passes in-between the two, and returning it when it goes the other way. We’re guessing that on an engine this small it’s the tin itself which performs this function. Either way this is a neat little engine that shouldn’t break the bank.

If this has whetted your appetite, you’ll be pleased to hear it’s not the first Stirling engine we’ve seen made from what was lying around.

Fictional Computers: Colossus And Guardian

We can learn a lot by looking at how writers and filmmakers imagine technology. While some are closer than others, there are some definite lessons like never make a killer computer without an off switch you can reach. We are especially interested in how computers appear in books, movies, and TV shows, and so in Computers of Fiction, we want to remember with you some of our favorites. This time, we are thinking about the 1970 movie Colossus: The Forbin Project. There were actually two computers: the titular Colossus, which was an American computer, and the Guardian, a similar Soviet computer.

The Story

In the United States, Dr. Forbin has created a supercomputer deep under a mountain. Colossus, the computer, is put in charge of the nuclear arsenal to eliminate human error in the defense of the country. Colossus gathered intelligence, analyzed it, and was able to launch its own missiles.

Colossus realizes there is another system.

Shortly after activation, however, the computer reaches a startling conclusion: “WARN: THERE IS ANOTHER SYSTEM.” It provides coordinates in the Soviet Union. That system is a similar system called Guardian. The computers decide they want to talk to each other. The President decides to allow it, hoping to learn more about the Soviet’s secret computer. The Soviets agree, too, presumably for the same reason. You can watch the original trailer below.

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Hybrid Binaries On Windows For ARM: ARM64EC And ARM64X Explained

With ARM processors increasingly becoming part of the desktop ecosystem, porting code that was written for x86_64 platforms is both necessary and a massive undertaking. For many codebases a simple recompile may be all it takes, but where this is not straightforward Microsoft’s ARM64EC (for ‘Emulator Compatible’) Application Binary Interface (ABI) provides a transition path. Unlike Apple’s ‘Fat Binaries’, this features hybrid PE executables (ARM64 eXtended, or ARM64X) that run mixed ARM64EC and x86_64 binary code on Windows 11 ARM systems. An in-depth explanation is provided by one of the authors, [Darek Mihocka].

ARM64EC was announced by Microsoft on June 28, 2021 as a new feature in Windows 11 for ARM, with more recently Qualcomm putting it forward during the 2024 Game Developers Conference (GDC) as one reason why high-performance gaming on its Snapdragon SoCs should be much easier than often assumed. Naturally, this assumes that Windows 11 is being used, as it contains the x86_64 emulator with ARM64EC support. The major difference between plain ARMv8 and ARM64EC code is that the latter has changes on an ABI level to e.g. calling conventions that ease interoperability between emulated x86_64 and ARM64 code.

Although technologically impressive, Windows 11’s marketshare is still rather small, even before looking at Windows 11 on ARM. It’ll be interesting to see whether Qualcomm’s bravado comes to fruition, and make ARM64EC more relevant for the average software developer.

Automation Makes Traditional Japanese Wood Finishing Easier

Unless you move in architectural circles, you might never have heard of Yakisugi. But as a fence builder, [Lucas] over at Cranktown City sure has, with high-end clients requesting the traditional Japanese wood-finishing method, which requires the outer surface of the wood to be lightly charred. It’s a fantastic look, but it’s a pain to do manually. So, why not automate it?

Now, before we get into a whole thing here, [Lucas] himself notes that what he’s doing isn’t strictly Yakisugi. That would require the use of cypress wood, and charring only one side, neither of which would work for his fence clients. Rather, he’s using regular dimensional lumber which is probably Douglas fir. But the look he’s going for is close enough to traditional Yakisugi that the difference is academic.

To automate the process of burning the wood and subsequently brushing off the loose char, [Lucas] designed a double-barreled propane burner and placed it inside a roughly elliptical chamber big enough to pass a 2×8 — sorry, metric fans; we have no idea how you do dimensional lumber. The board rides through the chamber on a DIY conveyor track, with flame swirling around both sides of the board for an even char. After that, a pair of counter-rotating brushes abrade off the top layer of char, revealing a beautiful, dark finish with swirls of dark grain on a lighter background.

[Lucas] doesn’t mention how much wood he’s able to process with this setup, but it seems a lot easier than the manual equivalent, and likely yields better results. Either way, the results are fantastic, and we suspect once people see his work he’ll be getting more than enough jobs to justify the investment.

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Webserver Runs On Android Phone

Android, the popular mobile phone OS, is essentially just Linux with a nice user interface layer covering it all up. In theory, it should be able to do anything a normal computer running Linux could do. And, since most web servers in the world are running Linux, [PelleMannen] figured his Android phone could run a web server just as well as any other Linux machine and built this webpage that’s currently running on a smartphone, with an additional Reddit post for a little more discussion.

The phone uses Termux (which we’ve written about briefly before) to get to a Bash shell on the Android system. Before that happens, though, some setup needs to take place largely involving installing F-Droid through which Termux can be installed. From there the standard SSH and Apache servers can be installed as if the phone were running a normal Linux The rest of the installation involves tricking the phone into thinking it’s a full-fledged computer including a number of considerations to keep the phone from halting execution when the screen locks and other phone-specific issues.

With everything up and running, [PelleMannen] reports that it runs surprisingly well with the small ARM system outputting almost no heat. Since the project page is being hosted on this phone we can’t guarantee that the link above works, though, and it might get a few too many requests to stay online. We wish it were a little easier to get our pocket-sized computers to behave in similar ways to our regular laptops and PCs (even if they don’t have quite the same amount of power) but if you’re dead-set on repurposing an old phone we’ve also seen them used to great effect in place of a Raspberry Pi.

Retrotechtacular: TOPS Runs The 1970s British Railroad

How do you make the trains run on time? British Rail adopted TOPS, a computer system born of IBM’s SAGE defense project, along with work from Standford and Southern Pacific Railroad. Before TOPS, running the railroad took paper. Lots of paper, ranging from a train’s history, assignments, and all the other bits of data required to keep the trains moving. TOPS kept this data in real-time on computer screens all across the system. While British Rail wasn’t the only company to deploy TOPS, they were certainly proud of it and produced the video you can see below about how the system worked.

There are a lot of pictures of old big iron and the narrator says it has an “immense storage capacity.”  The actual computers in question were a pair of IBM System/370 mainframes that each had 4 MB of RAM. There were also banks of 3330 disk drives that used removable disk packs of — gasp — between 100 and 200 MB per pack.

As primitive and large as those disk drives were, they pioneered many familiar-sounding technologies. For example, they used voice coils, servo tracking, MFM encoding, and error-correcting encoding.

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